• Meet the team

  • As clients you may be interested to know a little bit about the people you talk to here at VIPS HQ. We are a friendly team who love to talk to our clients and pet sitters.

      • Louise Root

        Director

      • Louise is the business owner; she set up VIPs in 2001 after working as a veterinary nurse for 11 years. Since then it has grown into the largest pet service agency in the south east. Louise has worked hard to maintain VIPs high standard of service and great reputation so we can continue to grow. She has two young children who keep her busy when she is not in the office.

      • Claire

        Office admin

      • Claire has been with VIPs since March 2022, she comes with a office admin background and is originally from Scotland. Claire has a particular interest in dogs and also offers occasional pet sitting locally. She is a true animal lover, and working at VIPs is her dream job!

      • Vanessa

        Office Admin

      • Vanessa has been with us since April 2013 she is a qualified Veterinary nurse, prior to joining VIPs she was practice manager for two Veterinary practices. When not at work she spends her time with her three teenage children, husband and her two cats, Fatty and Thomasina!

      • Lou

        Office Admin

      • Lou started with VIPs in November 2022, She is a Veterinary care assistant who shares her time between VIPs office and a local Vet practice in Epsom. Lou has two cats, Boris and Indy who she adores! She has a particular interest in cats and offers cat sitting around her other work. She is a great asset to VIPs with her Veterinary background.

Careers

We are always on the lookout for people who love animals just as much as we do. If you are interested in working with our team or hearing about our current opportunities, please email us at:

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  • Testimonials

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    • By F.DUPPENBECKER

      Date October 2021

      5 Stars
    • I couldn’t have felt more reassured and at ease leaving my miniature dachshund with Lucy and her little boy, Rafe, for my first holiday without him! I was having trouble finding anywhere to board my dog as he’s not yet neutered and doesn’t always get along with other dogs so coming across VIPs finally gave me a solution as they offer individual dog boarding with experienced pet sitters. We were matched with Lucy whose home & lifestyle was absolutely perfect for my dog. She kept me updated whilst I was away and he clearly felt right at home as he was in no rush to come with me when I arrived to pick him up! We had a great first experience with Lucy & VIPs and have already booked in for next time we go away!

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    • By S. Barry

      Date March 2022

      5 Stars
    • Bea was absolutely fantastic, a wonderful lady, and our dogs took to her straight away. She took very great care of our dogs, and also of me as I was going for a medical procedure and was home alone, she ensured I was on before leaving. We would be delighted to have Bea take care of our dogs again. Many thanks, as we edge close to our 10 years with VIP, I want to thank you for your continued great service.

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    • By J. Pyshorn

      Date October 2018

      5 Stars
    • Christina is a delight and Hector always looks so happy – we are so happy with the arrangement. Thank you

    • By K. Horton

      Date August 2018

      5 Stars
    • Wendy is wonderful! This was new for us as we have never left our two boys for a week or used a pet sitter before but it could not have been easier. She looked after them beautifully and they were so relaxed and happy when we came home. She kept us updated everyday and we came home to a spotless house. Would love to use her again in the future and will be recommending VIP to our doggy friends!

    • By L. Evans

      Date March 2019

      5 Stars
    • As usual, Valerie and Michael were wonderful. Molly is very well cared for and loved. All brilliant.

    • By S. Laing

      Date July 2018

      5 Stars
    • I feel very blessed to have found Vanessa to look after Boo and Lyla when I was away. I came home to two cats who were very pleased to see me, but not at all distressed. In fact were so unbothered by my absence that there was no additional clingy-ness, no night-time shouting (well, no more than usual), and no colds – all of which have happened when I used a different sitting company and been away in the past. Boo and Lyla are Bengals, with high separation issues, and so this was a real win. They were both marginally plumper, relaxed, more playful with each other, and had clearly been very loved and cared for when I was away. Thank you again!

    • By Lee Danks MRCVS, Paws Inc. Veterinary Clinics

      Date January 2019

      5 Stars
    • VIPs has been operating in our neighbourhood for a number of years. Having been recommended to countless numbers of clients, never have I heard a bad word against them. The staff are ever-professional (having been recruited even from our own flock!), the services they offer are all encompassing and they really have an ‘animal sense’ about them; meaning pets are at home under their care.

    • By K. Duviau

      Date November 2018

      5 Stars
    • When I leave Cheri with Gina I can relax and enjoy my holiday knowing that she is very well cared for and given the VIP treatment.

    • By A. Dwyer

      Date May 2021

      5 Stars
    • I loved the “report card” from my sitter on my cats!I remain very pleased with the service from VIPs. It gives me peace of mind when I am away. Thank you!

    • By E. Jones

      Date April 2019

      5 Stars
    • We have never been away feeling so relaxed and confident our dog was in good hands. Mark and his family were so welcoming and reassuring. We had regular updates on Sunday’s adventures and she was returned absolutely exhausted from all the fun. Couldn’t recommend Mark more highly.