• Meet the team

  • As clients you may be interested to know a little bit about the people you talk to here at VIPS HQ. We are a friendly team who love to talk to our clients and pet sitters.

      • Louise Root

        Director

      • Louise is the business owner; she set up VIPs in 2001 after working as a veterinary nurse for 11 years. Since then it has grown into the largest pet service agency in the south east. Louise has worked hard to maintain VIPs high standard of service and great reputation so we can continue to grow. She has two young children who keep her busy when she is not in the office.

      • Claire

        Office admin

      • Claire has been with VIPs since March 2022, she comes with a office admin background and is originally from Scotland. Claire has a particular interest in dogs and also offers occasional pet sitting locally. She is a true animal lover, and working at VIPs is her dream job!

      • Vanessa

        Office Admin

      • Vanessa has been with us since April 2013 she is a qualified Veterinary nurse, prior to joining VIPs she was practice manager for two Veterinary practices. When not at work she spends her time with her three teenage children, husband and her two cats, Fatty and Thomasina!

      • Lou

        Office Admin

      • Lou started with VIPs in November 2022, She is a Veterinary care assistant who shares her time between VIPs office and a local Vet practice in Epsom. Lou has two cats, Boris and Indy who she adores! She has a particular interest in cats and offers cat sitting around her other work. She is a great asset to VIPs with her Veterinary background.

Careers

We are always on the lookout for people who love animals just as much as we do. If you are interested in working with our team or hearing about our current opportunities, please email us at:

Newsletter Sign Up

  • Testimonials

  • Previous
  • Next
    • By E. Jones

      Date April 2019

      5 Stars
    • We have never been away feeling so relaxed and confident our dog was in good hands. Mark and his family were so welcoming and reassuring. We had regular updates on Sunday’s adventures and she was returned absolutely exhausted from all the fun. Couldn’t recommend Mark more highly.

    • By S. Hoptroff

      Date December 2018

      5 Stars
    • This was our first time using a pet sitter and naturally I was anxious. However, Janey completely put my mind at rest, the cats warmed to her quickly and kept to their normal routine under her care. I cannot recommend Janey highly enough – both our cats and home were perfectly looked after in our absence. Five Stars, Janey! Five Stars, Very Important Pets!

    • By A. Dwyer

      Date May 2021

      5 Stars
    • I loved the “report card” from my sitter on my cats!I remain very pleased with the service from VIPs. It gives me peace of mind when I am away. Thank you!

    • By C.Andrada

      Date January 2022

      5 Stars
    • Carol is an amazing sitter, very committed with her work and she’s is really fond of dogs. She was sending me updates, photos and videos, and at the same time answering my questions almost immediately.
      I really recommend her.

    • By L. Evans

      Date March 2019

      5 Stars
    • As usual, Valerie and Michael were wonderful. Molly is very well cared for and loved. All brilliant.

    • By S. Laing

      Date July 2018

      5 Stars
    • I feel very blessed to have found Vanessa to look after Boo and Lyla when I was away. I came home to two cats who were very pleased to see me, but not at all distressed. In fact were so unbothered by my absence that there was no additional clingy-ness, no night-time shouting (well, no more than usual), and no colds – all of which have happened when I used a different sitting company and been away in the past. Boo and Lyla are Bengals, with high separation issues, and so this was a real win. They were both marginally plumper, relaxed, more playful with each other, and had clearly been very loved and cared for when I was away. Thank you again!

    • By Melanie K

      Date 18/06/2024

      5 Stars
    • Fiona has such a lovely, friendly, caring personality, we got on from the initial phone call and she was fully prepared when we had our meeting, taking notes and playing with our Puppy. Our three month old Puppy Ella took to her from the start and I know it was reciprocated with Fiona. We very much look forward to having Fiona look after Ella again soon she is just what we wanted.

      Continue reading...
    • By J. Kasetaite

      Date May 2020

      5 Stars
    • Tracey was great! We felt at ease leaving out kitten with her. She came prepared when visited us first and even brought a string to play and connect with your pet. She sent regular updates on the time that we agreed. We had bad experience with the cat sitters from other services, but this time we were 100% satisfied

    • By Lee Danks MRCVS, Paws Inc. Veterinary Clinics

      Date January 2019

      5 Stars
    • VIPs has been operating in our neighbourhood for a number of years. Having been recommended to countless numbers of clients, never have I heard a bad word against them. The staff are ever-professional (having been recruited even from our own flock!), the services they offer are all encompassing and they really have an ‘animal sense’ about them; meaning pets are at home under their care.