• Meet the team

  • As clients you may be interested to know a little bit about the people you talk to here at VIPS HQ. We are a friendly team who love to talk to our clients and pet sitters.

      • Louise Root

        Director

      • Louise is the business owner; she set up VIPs in 2001 after working as a veterinary nurse for 11 years. Since then it has grown into the largest pet service agency in the south east. Louise has worked hard to maintain VIPs high standard of service and great reputation so we can continue to grow. She has two young children who keep her busy when she is not in the office.

      • Claire

        Office admin

      • Claire has been with VIPs since March 2022, she comes with a office admin background and is originally from Scotland. Claire has a particular interest in dogs and also offers occasional pet sitting locally. She is a true animal lover, and working at VIPs is her dream job!

Careers

We are always on the lookout for people who love animals just as much as we do. If you are interested in working with our team or hearing about our current opportunities, please email us at:

jobs@veryimportantpets.co.uk

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  • Testimonials

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    • By Lesley Holt VN Practice Manager, Kydd & Kydd Veterinary Health Centre

      Date December 2018

      5 Stars

    • Kydd and Kydd Veterinary Health Centre has had a long association with VIPs who are a reliable and responsible organisation. We are happy to recommend their services to our clients as we feel confident that they will take the best care of the pets in their charge.

    • By C.Andrada

      Date January 2022

      5 Stars

    • Carol is an amazing sitter, very committed with her work and she’s is really fond of dogs. She was sending me updates, photos and videos, and at the same time answering my questions almost immediately.
      I really recommend her.

    • By E. Jones

      Date April 2019

      5 Stars

    • We have never been away feeling so relaxed and confident our dog was in good hands. Mark and his family were so welcoming and reassuring. We had regular updates on Sunday’s adventures and she was returned absolutely exhausted from all the fun. Couldn’t recommend Mark more highly.

    • By L. Evans

      Date March 2019

      5 Stars

    • As usual, Valerie and Michael were wonderful. Molly is very well cared for and loved. All brilliant.

    • By K. Duviau

      Date November 2018

      5 Stars

    • When I leave Cheri with Gina I can relax and enjoy my holiday knowing that she is very well cared for and given the VIP treatment.

    • By S. Hoptroff

      Date December 2018

      5 Stars

    • This was our first time using a pet sitter and naturally I was anxious. However, Janey completely put my mind at rest, the cats warmed to her quickly and kept to their normal routine under her care. I cannot recommend Janey highly enough – both our cats and home were perfectly looked after in our absence. Five Stars, Janey! Five Stars, Very Important Pets!

    • By J. Pyshorn

      Date October 2018

      5 Stars

    • Christina is a delight and Hector always looks so happy – we are so happy with the arrangement. Thank you

    • By K. Horton

      Date August 2018

      5 Stars

    • Wendy is wonderful! This was new for us as we have never left our two boys for a week or used a pet sitter before but it could not have been easier. She looked after them beautifully and they were so relaxed and happy when we came home. She kept us updated everyday and we came home to a spotless house. Would love to use her again in the future and will be recommending VIP to our doggy friends!

    • By Melanie K

      Date 18/06/2024

      5 Stars

    • Fiona has such a lovely, friendly, caring personality, we got on from the initial phone call and she was fully prepared when we had our meeting, taking notes and playing with our Puppy. Our three month old Puppy Ella took to her from the start and I know it was reciprocated with Fiona. We very much look forward to having Fiona look after Ella again soon she is just what we wanted.

      Continue reading...

    • By A. Dwyer

      Date May 2021

      5 Stars

    • I loved the “report card” from my sitter on my cats!I remain very pleased with the service from VIPs. It gives me peace of mind when I am away. Thank you!

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