• Meet the team

  • As clients you may be interested to know a little bit about the people you talk to here at VIPS HQ. We are a friendly team who love to talk to our clients and pet sitters.

      • Louise Root


      • Louise is the business owner; she set up VIPs in 2001 after working as a veterinary nurse for 11 years. Since then it has grown into the largest pet service agency in the south east. Louise has worked hard to maintain VIPs high standard of service and great reputation so we can continue to grow. She has two young children who keep her busy when she is not in the office.

      • Vicky

        Office admin

      • Vicky started with us in July 2015 coming from an NHS office admin background, having worked in a large hospital. Vicky has two pug dogs, Omie and Molly which she adores. She is a true animal lover, and working at VIPs is her dream job!

      • Vanessa

        Office Admin

      • Vanessa has been with us since April 2013 she is a qualified Veterinary nurse, prior to joining VIPs she was practice manager for two Veterinary practices. When not at work she spends her time with her three teenage children, husband and her two cats, Fatty and Thomasina!

      • Sam

        Social Media and marketing

      • Sam started with VIPs in August 2017. She is a Registered Veterinary Nurse that lives and breathes marketing and social media. We are excited to have Sam join us, with her extensive veterinary and animal knowledge combined with marketing skills, she is a great asset to VIPs.


We are always on the lookout for people who love animals just as much as we do. If you are interested in working with our team or hearing about our current opportunities, please email us at:

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  • Testimonials

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    • By S. Hoptroff

      Date December 2018

      5 Stars
    • This was our first time using a pet sitter and naturally I was anxious. However, Janey completely put my mind at rest, the cats warmed to her quickly and kept to their normal routine under her care. I cannot recommend Janey highly enough – both our cats and home were perfectly looked after in our absence. Five Stars, Janey! Five Stars, Very Important Pets!

    • By C.Andrada

      Date January 2022

      5 Stars
    • Carol is an amazing sitter, very committed with her work and she’s is really fond of dogs. She was sending me updates, photos and videos, and at the same time answering my questions almost immediately.
      I really recommend her.

    • By K. Horton

      Date August 2018

      5 Stars
    • Wendy is wonderful! This was new for us as we have never left our two boys for a week or used a pet sitter before but it could not have been easier. She looked after them beautifully and they were so relaxed and happy when we came home. She kept us updated everyday and we came home to a spotless house. Would love to use her again in the future and will be recommending VIP to our doggy friends!

    • By L. Evans

      Date March 2019

      5 Stars
    • As usual, Valerie and Michael were wonderful. Molly is very well cared for and loved. All brilliant.

    • By E. Robinson

      Date May 2019

      5 Stars
    • Tracy is the best and my two cats (who are generally difficult with almost everyone) just love her – thank you!

    • By J. Pyshorn

      Date October 2018

      5 Stars
    • Christina is a delight and Hector always looks so happy – we are so happy with the arrangement. Thank you

    • By K. Duviau

      Date November 2018

      5 Stars
    • When I leave Cheri with Gina I can relax and enjoy my holiday knowing that she is very well cared for and given the VIP treatment.

    • By S. Kamath

      Date September 2018

      5 Stars
    • Kieran is extremely professional and cares about making sure my cat is happy and safe. I have had Kieran take care of my cat several times, and now I trust him to the extent that I am willing to plan my travel around his availability!


      Date October 2021

      5 Stars
    • I couldn’t have felt more reassured and at ease leaving my miniature dachshund with Lucy and her little boy, Rafe, for my first holiday without him! I was having trouble finding anywhere to board my dog as he’s not yet neutered and doesn’t always get along with other dogs so coming across VIPs finally gave me a solution as they offer individual dog boarding with experienced pet sitters. We were matched with Lucy whose home & lifestyle was absolutely perfect for my dog. She kept me updated whilst I was away and he clearly felt right at home as he was in no rush to come with me when I arrived to pick him up! We had a great first experience with Lucy & VIPs and have already booked in for next time we go away!

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