• Meet the team

  • As clients you may be interested to know a little bit about the people you talk to here at VIPS HQ. We are a friendly team who love to talk to our clients and pet sitters.

      • Louise Root


      • Louise is the business owner; she set up VIPs in 2001 after working as a veterinary nurse for 11 years. Since then it has grown into the largest pet service agency in the south east. Louise has worked hard to maintain VIPs high standard of service and great reputation so we can continue to grow. She has two young children who keep her busy when she is not in the office.

      • Claire

        Office admin

      • Claire has been with VIPs since March 2022, she comes with a office admin background and is originally from Scotland. Claire has a particular interest in dogs and also offers occasional pet sitting locally. She is a true animal lover, and working at VIPs is her dream job!

      • Vanessa

        Office Admin

      • Vanessa has been with us since April 2013 she is a qualified Veterinary nurse, prior to joining VIPs she was practice manager for two Veterinary practices. When not at work she spends her time with her three teenage children, husband and her two cats, Fatty and Thomasina!

      • Lou

        Office Admin

      • Lou started with VIPs in November 2022, She is a Veterinary care assistant who shares her time between VIPs office and a local Vet practice in Epsom. Lou has two cats, Boris and Indy who she adores! She has a particular interest in cats and offers cat sitting around her other work. She is a great asset to VIPs with her Veterinary background.


We are always on the lookout for people who love animals just as much as we do. If you are interested in working with our team or hearing about our current opportunities, please email us at:

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  • Testimonials

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    • By J. Kasetaite

      Date May 2020

      5 Stars
    • Tracey was great! We felt at ease leaving out kitten with her. She came prepared when visited us first and even brought a string to play and connect with your pet. She sent regular updates on the time that we agreed. We had bad experience with the cat sitters from other services, but this time we were 100% satisfied

    • By A. Dwyer

      Date May 2021

      5 Stars
    • I loved the “report card” from my sitter on my cats!I remain very pleased with the service from VIPs. It gives me peace of mind when I am away. Thank you!

    • By S. Hoptroff

      Date December 2018

      5 Stars
    • This was our first time using a pet sitter and naturally I was anxious. However, Janey completely put my mind at rest, the cats warmed to her quickly and kept to their normal routine under her care. I cannot recommend Janey highly enough – both our cats and home were perfectly looked after in our absence. Five Stars, Janey! Five Stars, Very Important Pets!

    • By L. Evans

      Date March 2019

      5 Stars
    • As usual, Valerie and Michael were wonderful. Molly is very well cared for and loved. All brilliant.

    • By S. Barry

      Date March 2022

      5 Stars
    • Bea was absolutely fantastic, a wonderful lady, and our dogs took to her straight away. She took very great care of our dogs, and also of me as I was going for a medical procedure and was home alone, she ensured I was on before leaving. We would be delighted to have Bea take care of our dogs again. Many thanks, as we edge close to our 10 years with VIP, I want to thank you for your continued great service.

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    • By Lesley Holt VN Practice Manager, Kydd & Kydd Veterinary Health Centre

      Date December 2018

      5 Stars
    • Kydd and Kydd Veterinary Health Centre has had a long association with VIPs who are a reliable and responsible organisation. We are happy to recommend their services to our clients as we feel confident that they will take the best care of the pets in their charge.

    • By Lee Danks MRCVS, Paws Inc. Veterinary Clinics

      Date January 2019

      5 Stars
    • VIPs has been operating in our neighbourhood for a number of years. Having been recommended to countless numbers of clients, never have I heard a bad word against them. The staff are ever-professional (having been recruited even from our own flock!), the services they offer are all encompassing and they really have an ‘animal sense’ about them; meaning pets are at home under their care.

    • By J. Pyshorn

      Date October 2018

      5 Stars
    • Christina is a delight and Hector always looks so happy – we are so happy with the arrangement. Thank you

    • By C.Andrada

      Date January 2022

      5 Stars
    • Carol is an amazing sitter, very committed with her work and she’s is really fond of dogs. She was sending me updates, photos and videos, and at the same time answering my questions almost immediately.
      I really recommend her.

    • By E. Robinson

      Date May 2019

      5 Stars
    • Tracy is the best and my two cats (who are generally difficult with almost everyone) just love her – thank you!